We are actively seeking passionate and creative individuals who love the smell of baked goods as much as we do. We prefer those with food service experience, but a combination of customer service experience and a passion for food counts! We have a staff diverse in age, gender, race, language, and class; all are welcome here.

HARD REQUIREMENT: AT LEAST 9 MONTHS OF BARISTA EXPERIENCE

NOTE: We are looking for as much availability as possible. This is retail so some weekend availability definitely required. Bonus points if you are available nights. ๐Ÿ™‚

Please read the below job description. If this is something you want to pursue please click on the below link to answer the screening questions.

Link

Duties & Responsibilities

  1. Provide friendly, consistent, and accurate customer service;
  2. Clean-up of tables between customers;
  3. Prepare drinks and pastries
  4. Maintain coffee machine cleanliness between uses;
  5. Prepare and maintain chocolate for various uses;
  6. Stock/Re-Stock counter supplies;
  7. Maintain counter equipment and keep the counter clean; and,
  8. Occasionally fry or cook doughs prepared by Food Preparation Lead or Associate;
  9. Wash dishes
  10. Clean bathrooms or other areas as needed
  11. Be a kick ass teammate!

Qualifications

Required Qualifications:

  • High school diploma or equivalent; and,
  • 9 months barista experience.

Preferred Qualifications:

  • Experience with electronic cash registers, Microsoft operating systems, Microsoft Office software, and standard office equipment;
  • ServSafe Certified;
  • Fluent in Spanish a plus.

Skills & Abilities:

  • Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;
  • Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things; have an appreciation and respect for people of all races, genders, sexual orientation, socio-economic class, etc.;
  • Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions;
  • Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; use reason even when dealing with emotional topics;
  • Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; follow through on commitments; and
  • Productivity: Complete work in a timely manner; and strive to increase productivity.

Working Conditions

  • Retail hours (min. 20 per week desired): Nights, weekends, early mornings and some holidays
  • Frequent need to lift at least fifty (50) pounds;
  • Ability to sit and stand for long periods of time;
  • Frequent need for oral, written and auditory communication;
  • Frequent mobility to move about the kitchen and chocolaterรญa; and
  • Frequent repetitive hand and wrist motions.

What We Offer

  1. Our employees have access to Advanced Readerโ€™s Copies the store receives.
  2. Our employees receive a discount on books, food, and beverages they purchase.
  3. We pay a living wage in congruence with Orange Countyโ€™s standards.
  4. All employees are offered health care, dental, and vision benefits as well as a select number of paid personal days.
  5. Full-time Leadership receive paid time off for vacation.
  6. Many on our staff are poets, writers, directors, artists, teachers, and activists. Youโ€™re sure to find kindred spirits here.
  7. There is the opportunity to meet many fascinating authors and writers as they tour through Chapel Hill.
Epilogue BCB

FREE
VIEW